{"id":774,"date":"2026-03-23T08:57:46","date_gmt":"2026-03-23T07:57:46","guid":{"rendered":"https:\/\/artemisine.ch\/?page_id=774"},"modified":"2026-06-14T20:04:53","modified_gmt":"2026-06-14T18:04:53","slug":"general-terms-and-conditions-gtc","status":"publish","type":"page","link":"https:\/\/artemisine.ch\/en\/general-terms-and-conditions-gtc\/","title":{"rendered":"general Terms and Conditions"},"content":{"rendered":"<section class=\"hero hero_interior\" id=\"block_c0826dcbda506c54680e23e841b83284\">\n      <div class=\"hero__img no-def js-parallax-hero\" style=\"background-image: url()\"><\/div>\n  \n  <\/section>\n\n\n<section class=\"accordion\" id=\"block_8cf70e444b8f6005a021259a09de5add\">\n  <div class=\"accordion__block\">\n          <h2 class=\"accordion__title\" data-rise-up>general terms and conditions<\/h2>\n    \n          <p class=\"accordion__subtitle\" data-rise-up>In the event of a dispute, only the French version of these General Terms and Conditions (GTC) shall be binding.<\/p>\n    \n    <div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">1.<\/span>\n                <span class=\"accordion-item__title-text\">General provisions<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">Placing an order by the customer implies their full acceptance of these GTC. The contract for the sale of items over the Internet is concluded between Artemisine S\u00e0rl and the customer. The customer declares that they have the capacity to contract.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">2.<\/span>\n                <span class=\"accordion-item__title-text\">Therapeutic claims<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">In accordance with Swiss legislation, our products are sold as raw plant material. We make no therapeutic claims. Their use is the responsibility of each user. This product is not recommended for pregnant or breastfeeding women.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">3.<\/span>\n                <span class=\"accordion-item__title-text\">Product characteristics<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">The products are sold with no warranty other than that claimed by Artemisine S\u00e0rl.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">4.<\/span>\n                <span class=\"accordion-item__title-text\">Delivery delay<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">If the order cannot be shipped within 7 days, the customer will be informed of this situation.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">5.<\/span>\n                <span class=\"accordion-item__title-text\">Prices<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">Prices are set in Swiss francs and\/or euros. The price of items charged to customers is that in force on the order date and appearing in the order confirmation email received by the customer.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">6.<\/span>\n                <span class=\"accordion-item__title-text\">Export<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\"><strong>The customer is solely responsible for import procedures for goods into their territory in accordance with applicable local law.<\/strong> They must be of legal age and have the right to order the goods and conclude the purchase contract. The customer ensures that the order does not violate any provisions in force in the destination country and that the information provided is accurate.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">Any customs duties and taxes are the responsibility of the customer.<\/span><\/strong><\/p>\n<p>&nbsp;<\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Countries to which we can deliver are as follows :<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Bhutan, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Denmark, Dominica, Ecuador, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guatemala, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malaysia, Maldives, Malta, Mauritania, Mexico, Moldova, Monaco, Mongolia, Montenegro, Morocco, Myanmar, Nepal, Netherlands, New Zealand, Nicaragua, North Korea, North Macedonia, Norway, Oman, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, San Marino, Saudi Arabia, Senegal, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Thailand, Timor-Leste, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Vietnam, Yemen.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><strong><span class=\"\">\u00a0<\/span><\/strong><\/p>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">7.<\/span>\n                <span class=\"accordion-item__title-text\">Payment methods<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">The payment methods on our store are all secure.<\/span><br \/>\n<span class=\"\">Artemisine S\u00e0rl uses a payment system via Swipe, either by credit card, Twint, or other means provided by recognized banks supervised by FINMA.<\/span><br \/>\n<span class=\"\">Confidential data (customer identity, card number, etc.) are stored only by banking partners on highly secure servers; Artemisine S\u00e0rl does not have access to them.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Payments can be made:<\/span><\/p>\n<ul>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">by credit card<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">by Twint<\/span><\/p>\n<\/li>\n<li>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">by other possible means<\/span><\/p>\n<\/li>\n<\/ul>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">Payment is debited at the time of order.<\/span><\/p>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">8.<\/span>\n                <span class=\"accordion-item__title-text\">Data protection<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">The customer consents to the personal data they provided at the start of their contractual relationship with Artemisine S\u00e0rl being stored by the company. This data is stored solely for the purpose of facilitating the customer&#8217;s purchase of items and ensuring the smooth running of the commercial transaction in accordance with Art. 4 para. 3 of the Swiss Federal Act on Data Protection (FADP). The data is processed confidentially and securely in accordance with the FADP.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The data will never be shared with third parties.<\/span><\/p>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">9.<\/span>\n                <span class=\"accordion-item__title-text\">Orders<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">The contract comes into force when the order is placed and validated.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">10.<\/span>\n                <span class=\"accordion-item__title-text\">Order acceptance<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">Order acceptance occurs upon receipt of payment. After acceptance, the customer acknowledges having read these GTC.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">11.<\/span>\n                <span class=\"accordion-item__title-text\">Order confirmation<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">The customer automatically receives an order confirmation at the email address they provided.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">12.<\/span>\n                <span class=\"accordion-item__title-text\">Return policy<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">If the goods arrive in damaged condition, Artemisine S\u00e0rl will exchange them. The customer must provide photos of the damaged items, if applicable. A request to return the defective item may be made.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The return period is 5 days.<\/span><\/p>\n<div class=\"notranslate\" style=\"all: initial;\"><\/div>\n\n            <\/div>\n                  <\/div>\n              <div class=\"accordion-item\" data-rise-up>\n                      <div class=\"accordion-item__shown\"\n                 role=\"button\"\n                 tabindex=\"0\"\n                 aria-expanded=\"false\">\n              <h3>\n                <span class=\"loop-index\">13.<\/span>\n                <span class=\"accordion-item__title-text\">Legal framework and jurisdiction<\/span>\n                <span class=\"toggle-control\" aria-hidden=\"true\">\n                  <span class=\"toggle-control__ring\"><\/span>\n                  <span class=\"toggle-control__plus\"><\/span>\n                <\/span>\n              <\/h3>\n            <\/div>\n          \n                      <div class=\"accordion-item__hidden\">\n              <p class=\"ds-markdown-paragraph\"><span class=\"\">These GTC and the contracts concluded are governed by Swiss law.<\/span><\/p>\n<p class=\"ds-markdown-paragraph\"><span class=\"\">The place of jurisdiction in the event of a dispute is Geneva, Switzerland<\/span><\/p>\n\n            <\/div>\n                  <\/div>\n          <\/div>\n\n          <div class=\"accordion__button\">\n        <a class=\"sk-btn\" href=\"https:\/\/artemisine.ch#highlighted_product\" target=\"_self\">\n          RETOUR \u00c0 LA BOUTIQUE\n        <\/a>\n      <\/div>\n      <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-774","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/pages\/774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/comments?post=774"}],"version-history":[{"count":2,"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/pages\/774\/revisions"}],"predecessor-version":[{"id":776,"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/pages\/774\/revisions\/776"}],"wp:attachment":[{"href":"https:\/\/artemisine.ch\/en\/wp-json\/wp\/v2\/media?parent=774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}